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USM and the APEX journey : governance, performance, human resources and service quality /

USM and the APEX journey : governance, performance, human resources and service quality / Ishak Ismail, Hasnah Haron, Malligga Marimuthu, editor - xvii, 94 pages : illustrations ; 24 cm.

Includes bibliographical references and index

ISBN: 9789838616218

Subjects--Topical Terms:
Educational change--Malaysia
Education, Higher--Pulau Pinang
Education and state--Pulau Pinang

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