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Service management : operations, strategy, information technology /

Bordoloi, Sanjeev K.,

Service management : operations, strategy, information technology / Sanjeev K. Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons - Tenth Edition - xix, 524 pages : illustrations ; 27 cm.

Includes bibliographical references and index

ISBN: 9781265075538

Subjects--Topical Terms:
Service industries--Organization & management
Operations management
Information technology--Planning
Business processes

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