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Balanced scorecard step-by-step : maximizing performance and maintaining results /

Niven, Paul R.

Balanced scorecard step-by-step : maximizing performance and maintaining results / Paul R. Niven - New York : John Wiley & Sons, 2002 - xviii, 334 p. ; 24 cm.

Includes bibliographical references and index

ISBN: 0471078727

Subjects--Topical Terms:
Organizational effectiveness--Measurement
Performance--Measurement

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