Balanced scorecard step-by-step for government and nonprofit agencies /
Niven, Paul R.
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven - Hoboken, NJ : John Wiley & Sons, 2003 - xiv, 305 p. : ill. ; 24 cm.
Includes glossary
Includes bibliographical references and index
0471423289
Total quality management in government
Administrative agencies--Management--Evaluation
Nonprofit organizations--Management--Evaluation
Benchmarking (Management)
Performance standards
Organizational effectiveness--Measurement
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven - Hoboken, NJ : John Wiley & Sons, 2003 - xiv, 305 p. : ill. ; 24 cm.
Includes glossary
Includes bibliographical references and index
0471423289
Total quality management in government
Administrative agencies--Management--Evaluation
Nonprofit organizations--Management--Evaluation
Benchmarking (Management)
Performance standards
Organizational effectiveness--Measurement