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Bottom-line call center management : creating a culture of accountability and excellent customer service /

Butler, David L.

Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler - Amsterdam : Elsevier Butterworth-Heinemann, 2004 - xxi, 179 p. : ill. ; 23 cm.

Includes bibliographical references and index

ISBN: 0750676841

Subjects--Topical Terms:
Call centers--Management

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