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The essential guide to knowledge management : e-business and CRM applications /

Tiwana, Amrit

The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana - Upper Saddle River, NJ: Prentice Hall, 2001 - xxiv, 315 p.: ill.; 24 cm

Includes bibliographical references (p. 303-309), glossary and index

ISBN: 0130320005

Subjects--Topical Terms:
Knowledge management
Electronic commerce
Customer relations

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