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Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence /

Basu, Ron

Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence / Ron Basu - London: Thomson, 2004 - xxiv, 311 p.; 25 cm.

Includes bibliographical references, glossary and index

ISBN: 1844800571

Subjects--Topical Terms:
Total quality management

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