Help desk practitioner's handbook /
Czegel, Barbara
Help desk practitioner's handbook / Barbara Czegel - New York: John Wiley & Sons, 1999 - xxiii, 400 p.: ill.; 24 cm.
Includes bibliographical references and index
0471319929
Computer industry--Customer services--Management
Electronic office machine industry--Customer services--Management
Help desk practitioner's handbook / Barbara Czegel - New York: John Wiley & Sons, 1999 - xxiii, 400 p.: ill.; 24 cm.
Includes bibliographical references and index
0471319929
Computer industry--Customer services--Management
Electronic office machine industry--Customer services--Management