Quality management : introduction to total quality management for production, processing, and services /
Goetsch, David L.
Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. - 4th ed. - Upper Saddle River, N.J. : Prentice Hall, c2003 - xviii, 858 p. : ill. ; 25 cm.
Includes bibliographical references and index
0131224611 (pbk) 0130933872 (hbk.)
Total quality management
Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. - 4th ed. - Upper Saddle River, N.J. : Prentice Hall, c2003 - xviii, 858 p. : ill. ; 25 cm.
Includes bibliographical references and index
0131224611 (pbk) 0130933872 (hbk.)
Total quality management