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Quality management : creating and sustaining organizational effectiveness /

Summers, Donna C. S.

Quality management : creating and sustaining organizational effectiveness / Donna C. S. Summers - Upper Saddle River, NJ : Pearson Prentice Hall, 2005 - xii, 409 p. : ill. ; 25 cm.

Includes bibliographical references (p. 392-400) and index

ISBN: 0132626438

Subjects--Topical Terms:
Total quality management
Quality control
Organizational effectiveness

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