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Total quality management /

Total quality management / Dale H. Besterfield ... [et al.] - 3rd ed. - Upper Saddle River, N.J. : Prentice Hall, 2003 - xi, 640 p. : ill. ; 24 cm.

Includes bibliographical references (p. 631-633) and index

ISBN: 0130993069 9780130993069

Subjects--Topical Terms:
Total quality management

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