Quality and performance excellence : management, organization, and strategy /
Evans, James R.
Quality and performance excellence : management, organization, and strategy / James R. Evans - 5th ed. - Cincinnati, Ohio : South-Western College Pub , 2008 - 502 p. : ill. ; 24 cm.
9780324381320
Total quality management
Quality and performance excellence : management, organization, and strategy / James R. Evans - 5th ed. - Cincinnati, Ohio : South-Western College Pub , 2008 - 502 p. : ill. ; 24 cm.
9780324381320
Total quality management