Service orientation : winning strategies and best practices /
Allen, Paul
Service orientation : winning strategies and best practices / Paul Allen - Cambridge : Cambridge Univ. Press, 2006 - 336 p. : ill. ; 26 cm.
0521843367
Service industries
Management information systems
Business--Data processing
Service orientation : winning strategies and best practices / Paul Allen - Cambridge : Cambridge Univ. Press, 2006 - 336 p. : ill. ; 26 cm.
0521843367
Service industries
Management information systems
Business--Data processing