Quality management : introduction to total quality management for production, processing, and services /
Goetsch, David L.
Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis - 5th ed. - Upper Saddle River, NJ : Pearson Prentice Hall, 2006 - 814 p. : ill. ; 25 cm
Includes bibliographical references and index
0131971344 0131189298 (hbk.)
Total quality management
Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis - 5th ed. - Upper Saddle River, NJ : Pearson Prentice Hall, 2006 - 814 p. : ill. ; 25 cm
Includes bibliographical references and index
0131971344 0131189298 (hbk.)
Total quality management