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ITIL : service management implementation and operation /

Shuja, Ahmad K.

ITIL : service management implementation and operation / Ahmad K. Shuja - Boca Raton, FL : Taylor & Francis, c2011 - xxxvii, 515 p. : ill. ; 26 cm.

Includes bibliographical references and index

ISBN: 9781420089394

Subjects--Topical Terms:
Information technology--Management
Support services (Management)

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