Virtual reference service : from competencies to assessment /
Virtual reference service : from competencies to assessment /
R. David Lankes ... [et al.] ; edited by Philip Nast
- London : Facet Publishing, c2008
- xv, 206 p. : ill. ; 23 cm.
- Virtual reference desk series .
- Virtual reference desk series .
Includes bibliographical references and index
Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik
9781856046381 (alk. paper) 9781555705282 (alk. paper) 1555705286 (alk. paper)
Electronic reference services (Libraries)
Reference services (Libraries)--Information technology
Electronic reference services (Libraries)--Study and teaching
Reference librarians--Effect of technological innovations on
Electronic reference services (Libraries)--United States--Case studies
Includes bibliographical references and index
Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik
9781856046381 (alk. paper) 9781555705282 (alk. paper) 1555705286 (alk. paper)
Electronic reference services (Libraries)
Reference services (Libraries)--Information technology
Electronic reference services (Libraries)--Study and teaching
Reference librarians--Effect of technological innovations on
Electronic reference services (Libraries)--United States--Case studies