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What’s the secret? : to providing a world-class customer experience /

DiJulius, John R.

What’s the secret? : to providing a world-class customer experience / John R. DiJulius - Hoboken, NJ : Wiley , 2008 - 320 p. : ill. ; 24 cm.

ISBN: 9780470196120

Subjects--Topical Terms:
Customer services
Consumer satisfaction
Customer loyalty

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