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Answering the ultimate question : how net promoter can transform your business /

Brooks, Laura L.

Answering the ultimate question : how net promoter can transform your business / Laura L. Brooks, Richard Owen - San Francisco, CA : Jossey-Bass, 2009 - 304 p. : ill. ; 24 cm.

ISBN: 9780470260692

Subjects--Topical Terms:
Customer relations
Customer loyalty
Consumer satisfaction
Success in business

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