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Self-service in the internet age : expectations and experiences /

Self-service in the internet age : expectations and experiences / cDave Oliver, Celia Romm Livermore, Fay Sudweeks, editors - London : Springer , 2009 - xii, 277 p. : ill. ; 25 cm.

Includes bibliographical references and index

ISBN: 1848002068 9781848002067

Subjects--Topical Terms:
Internet--Social aspects
Internet--Economic aspects
Service industries--Data processing
Internet service providers

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