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Service science, management and engineering : education for the 21st century /

Service science, management and engineering : education for the 21st century / Bill Hefley, Wendy Murphy, eds - New York : Springer , c2008 - xxvi, 384 p. : ill. ; 25 cm. - Service science . - Service science .

Includes bibliographical references and index

ISBN: 9780387765778

Subjects--Topical Terms:
Service industries--Management

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