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Practical front office skills : a practical approach /

O'Shannessy, Vivienne

Practical front office skills : a practical approach / Vivienne O'Shannessy - Frenchs Forest, NSW : Pearson, c2009 - v, 370 p. : ill. ; 25 cm.

Includes bibliographical references and index

ISBN: 9780733988752 (pbk.)

Subjects--Topical Terms:
Hotel front desk personnel--Australia--Textbooks
Hospitality industry--Australia--Textbooks
Hospitality industry--Employees--Training of

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