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The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists /

Hyken, Shep

The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / Shep Hyken - Hoboken, NJ : Wiley , 2009 - 244 p. : ill. ; 24 cm.

ISBN: 9780470404829

Subjects--Topical Terms:
Customer services
Customer loyalty
Customer relations

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