Managing customers profitably /
Ryals, Lynette
Managing customers profitably / Lynette Ryals - Chichester, England ; Hoboken, NJ : John Wiley & Sons, c2008 - xiv, 370 p. : ill. ; 25 cm.
Includes bibliographical references (p. [359]-361) and index
9780470060636 (cloth) 0470060638 (cloth)
Customer relations--Management
Managing customers profitably / Lynette Ryals - Chichester, England ; Hoboken, NJ : John Wiley & Sons, c2008 - xiv, 370 p. : ill. ; 25 cm.
Includes bibliographical references (p. [359]-361) and index
9780470060636 (cloth) 0470060638 (cloth)
Customer relations--Management