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Business performance measurement : unifying theories and integrating practice /

Business performance measurement : unifying theories and integrating practice / edited by Andy Neely - 2nd ed. - Cambridge ; New York : Cambridge University Press, 2007 - xvi, 511 p. : ill., charts ; 25 cm.

Includes bibliographical references and index

ISBN: 9780521855112 (hardback : alk. paper) 052185511X (hardback : alk. paper) 9780521188760 (pbk.)

Subjects--Topical Terms:
Organizational effectiveness--Measurement
Performance--Measurement
Total quality management

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