Lean six sigma for the office /
Martin, James William
Lean six sigma for the office / James William Martin - Boca Raton : CRC Press, c2009 - xxii, 339 p. : ill. ; 25 cm. - Series on resource management . - Series on resource management .
Includes bibliographical references and index
9781420068795 (alk. paper) 1420068792 (alk. paper)
Total quality management
Six sigma (Quality control standard)
Office management
Service industries--Quality control
Lean six sigma for the office / James William Martin - Boca Raton : CRC Press, c2009 - xxii, 339 p. : ill. ; 25 cm. - Series on resource management . - Series on resource management .
Includes bibliographical references and index
9781420068795 (alk. paper) 1420068792 (alk. paper)
Total quality management
Six sigma (Quality control standard)
Office management
Service industries--Quality control