Business process management : practical guidelines to successful implementations /
Jeston, John
Business process management : practical guidelines to successful implementations / John Jeston and Johan Nelis - 2nd ed. - Oxford ; Burlington, Mass. : Elsevier/Butterworth-Heinemann, 2008 - xxvii, 469 p. : ill. ; 25 cm.
Previous ed.: 2006
Includes bibliographical references and index
9780750686563 (pbk.) 0750686561 (pbk.)
Industrial management
Workflow--Management
Reengineering (Management)
Business planning
Information technology--Management
Process control
Organizational change
Business process management : practical guidelines to successful implementations / John Jeston and Johan Nelis - 2nd ed. - Oxford ; Burlington, Mass. : Elsevier/Butterworth-Heinemann, 2008 - xxvii, 469 p. : ill. ; 25 cm.
Previous ed.: 2006
Includes bibliographical references and index
9780750686563 (pbk.) 0750686561 (pbk.)
Industrial management
Workflow--Management
Reengineering (Management)
Business planning
Information technology--Management
Process control
Organizational change