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Rethinking performance measurement : beyond the balanced scorecard /

Meyer, Marshall W.

Rethinking performance measurement : beyond the balanced scorecard / Marshall W. Meyer - Cambridge, UK ; New York : Cambridge University Press, 2009 - xiv, 202 p. : ill. ; 24 cm.

Includes bibliographical references (p. 187-197) and index

ISBN: 9780521103268 (pbk.) 9780521812436 (hbk.) 0521812437 (hbk.)

Subjects--Topical Terms:
Organizational effectiveness--Measurement
Performance--Measurement
Total quality management

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