The performance paradox : understanding the real drivers that critically affect outcomes /

Harbour, Jerry L.

The performance paradox : understanding the real drivers that critically affect outcomes / Jerry L. Harbour - New York, NY : CRC Press, c2009 - xv, 175 p. : ill. ; 24 cm.

"A Productivity Press book."

Includes bibliographical references (p. 163-165) and index

Seeking what is true -- Performance as subject and why X matters -- S-curves and performance limits -- How innovation (sometimes) begets improvement -- Modeling performance -- Measuring performance -- Improving performance -- Performance: a summary

9781563273902 156327390X (alk. paper)


Performance--Measurement
Performance standards
Creative ability in business
Organizational effectiveness

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