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Management by process : a roadmap to sustainable business process management /

Jeston, John

Management by process : a roadmap to sustainable business process management / by John Jeston and Johan Nelis - Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, c2008 - xviii, 303 p. : ill. ; 25 cm.

Includes bibliographical references (p. [295]-296) and index

ISBN: 9780750687614

Subjects--Topical Terms:
Reengineering (Management)
Organizational change
Business planning

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