A study on public transport quality of service from user of view (casestudy: Kota Kinabalu) /
Muhammad Ismail Jaafar
A study on public transport quality of service from user of view (casestudy: Kota Kinabalu) / Muhammad Ismail Jaafar - Kuantan, Pahang : UMP, 2014 - xii, 44 p. : ill. (some col.) ; 30 cm.
Faculty of Civil Engineering and Earth Resources
Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014
Bibliography : p. 37-38
THE0001577(Local)
Service industries--Quality control
Consumer satisfaction
A study on public transport quality of service from user of view (casestudy: Kota Kinabalu) / Muhammad Ismail Jaafar - Kuantan, Pahang : UMP, 2014 - xii, 44 p. : ill. (some col.) ; 30 cm.
Faculty of Civil Engineering and Earth Resources
Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014
Bibliography : p. 37-38
THE0001577(Local)
Service industries--Quality control
Consumer satisfaction