Effective customer care /
Wellington, Patricia
Effective customer care / Pat Wellington - London ; Philadelphia : Kogan Page, c2010 - xiv, 130 p. : ill. ; 22 cm. - Creating success . - Creating success .
At head of title: The Sunday Times
9780749459970 0749459972 9780749459987 (ebk) 0749459980 (ebk)
Customer relations
Customer services
Customer relations--Case studies
Customer services--Case studies
Effective customer care / Pat Wellington - London ; Philadelphia : Kogan Page, c2010 - xiv, 130 p. : ill. ; 22 cm. - Creating success . - Creating success .
At head of title: The Sunday Times
9780749459970 0749459972 9780749459987 (ebk) 0749459980 (ebk)
Customer relations
Customer services
Customer relations--Case studies
Customer services--Case studies