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Quality management, organization, and strategy /

Evans, James R.

Quality management, organization, and strategy / James R. Evans - 6th ed. (Inter. ed.) - Canada : South-Western Cengage Learning, c2011 - xvi, 455 p. : ill. ; 24 cm.

Includes bibliographical references and index

ISBN: 9780538469371 (ISE) 0538469374 (ISE)

Subjects--Topical Terms:
Total quality management

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