Service systems management and engineering : creating strategic differentiation and operational excellence /
Chang, C. M.
Service systems management and engineering : creating strategic differentiation and operational excellence / C. M. Chang - Hoboken, N.J. : John Wiley & Sons, c2010 - xxx, 690 p. : ill. ; 24 cm.
Includes bibliographical references and index
9780470423325
Systems engineering
Management information systems
Service industries--Information technology--Management
Service systems management and engineering : creating strategic differentiation and operational excellence / C. M. Chang - Hoboken, N.J. : John Wiley & Sons, c2010 - xxx, 690 p. : ill. ; 24 cm.
Includes bibliographical references and index
9780470423325
Systems engineering
Management information systems
Service industries--Information technology--Management