Cases on managing e-services /
Cases on managing e-services /
Ada Scupola, editor
- Hershey, PA : Information Science Reference, c2009
- xxiii, 299 p. : ill. ; 29 cm.
"Premier reference source"
Includes bibliographical references and index
"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"
9781605660646
Electronic commerce
Customer services--Technological innovations
Service industries--Technological innovations
"Premier reference source"
Includes bibliographical references and index
"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"
9781605660646
Electronic commerce
Customer services--Technological innovations
Service industries--Technological innovations