Service management for dummies /
Hurwitz, Judith
Service management for dummies / Judith Hurwitz, Robin Bloor, Marcia Kaufman - Hoboken, N.J. : Chichester : For Dummies ; John Wiley [distributor], 2009 - xviii, 314 p. : ill. ; 24 cm.
Includes index
9780470440582 0470440589
Information technology--Management
Business enterprises--Computer networks
Service management for dummies / Judith Hurwitz, Robin Bloor, Marcia Kaufman - Hoboken, N.J. : Chichester : For Dummies ; John Wiley [distributor], 2009 - xviii, 314 p. : ill. ; 24 cm.
Includes index
9780470440582 0470440589
Information technology--Management
Business enterprises--Computer networks