The basics of process mapping /

Damelio, Robert

The basics of process mapping / Robert Damelio - 2nd ed. - New York : CRC Press , 2011 - ix, 173 p. : ill. ; 23 cm.

Includes bibliographical references and index

Overview -- Thinking about work -- Why map a process? -- Rel.map -- CFPM -- Flowchart -- 7 principles to improve flow

9781563273766


Work design
Flow charts
Organizational effectiveness

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