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Quality management for organizational excellence : introduction to total quality /

Goetsch, David L.

Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis - 7th ed. - Boston : Pearson, 2013 - xii, 456 p. : ill. ; 28 cm.

Includes index

ISBN: 9780132558983 (hbk.) 9780132870979 (pbk. : international ed.)

Subjects--Topical Terms:
Total quality management

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