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Service Science, management, and engineering : theory and applications /

Service Science, management, and engineering : theory and applications / Gang Xiong ... [et al.] - Amsterdam, Netherlands : Elsevier/Academic Press, c2012 - xv, 382 p. : ill. ; 24 cm. - Intelligent systems series . - Intelligent systems series .

Includes bibliographical references and index

ISBN: 9780123970374 0123970377

Subjects--Topical Terms:
Engineering services marketing
Service industries

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