A guide to computer user support for help desk and support specialists /
Beisse, Fred
A guide to computer user support for help desk and support specialists / Microsoft project professional 2010 Fred Beisse - Boston, MA : Cengage Learning, c2013 - xviii, 670 p. : ill. ; 23 cm. + 1 CD-ROM, 1 DVD
Includes index
9781133187820 113318782X
Computer industry--Customer services
Computer service industry--Vocational guidance
Computer technical support--Customer services
A guide to computer user support for help desk and support specialists / Microsoft project professional 2010 Fred Beisse - Boston, MA : Cengage Learning, c2013 - xviii, 670 p. : ill. ; 23 cm. + 1 CD-ROM, 1 DVD
Includes index
9781133187820 113318782X
Computer industry--Customer services
Computer service industry--Vocational guidance
Computer technical support--Customer services