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Decision making in service industries : a practical approach /

Decision making in service industries : a practical approach / Javier Faulin - Boca Raton : CRC Press, c2013 - xxxiv, 431 p. : ill. ; 25 cm.

Includes bibliographical references and index

ISBN: 9781439867341 (hardcover : alk. paper)

Subjects--Topical Terms:
Service industries--Management
Decision making

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