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Quality and performance excellence : management, organization, and strategy /

Evans, James R.

Quality and performance excellence : management, organization, and strategy / James R. Evans - 7th ed. - Mason, OH : South-Western/Cengage Learning, 2014 - xv, 479 p. : ill. ; 23 cm.

Includes bibliographical references and index

ISBN: 9781133955931

Subjects--Topical Terms:
Total quality management

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