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Successful business process management : what you need to know to get results /

Berman, Paula K.

Successful business process management : what you need to know to get results / Paula K. Berman - New York : AMACOM, 2014 - ix, 258 p. : ill., charts ; 24 cm.

Includes index

ISBN: 9780814434017 0814434010

Subjects--Topical Terms:
Workflow--Management
Organizational effectiveness--Management
Industrial management

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