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Improving performance and enhancing competitiveness : in search of innovative solutions /

Improving performance and enhancing competitiveness : in search of innovative solutions / editors : Siti Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson - Pulau Pinang : Penerbit Universiti Sains Malaysia, 2013 - xix, 123 p. : charts, ill. ; 24 cm. - School imprint series . - School imprint series .

Includes bibliographical references and index

ISBN: 9789838615839 (pbk.)

Subjects--Topical Terms:
Organizational effectiveness--Measurement
Performance--Measurement
Consumer satisfaction
Industrial productivity

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