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Customer focused process innovation : linking strategic intent to everyday execution /

Hamme, David

Customer focused process innovation : linking strategic intent to everyday execution / David Hamme - New York : McGraw-Hill Education, 2015 - xiv, 349 p. ; 24 cm.

Includes bibliographical references and index

ISBN: 9780071834704 (hbk.) 0071834702 (hbk.)

Subjects--Topical Terms:
Reengineering (Management)
Organizational effectiveness
Organizational change
Diffusion of innovations
Industrial management

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