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Best practices and new perspectives in service science and management /

Pablos, Patricia Ordóñez de

Best practices and new perspectives in service science and management / Patricia Ordóñez de Pablos and Robert Tennyson - Hershey, PA : Business Science Reference, 2013 - xxvi, 392 p. : ill. ; 29 cm.

"Premier reference source"--Cover

Includes bibliographical references and index

ISBN: 9781466638945

Subjects--Topical Terms:
Service industries--Management

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