Service mining : framework and application /
Chang, Wei-Lun
Service mining : framework and application / Wei-Lun Chang - New York : Business Expert Press, 2014 - xi, 104 p. : ill.; 23 cm. - Quantitative approaches to decision making collection . - Quantitative approaches to decision making collection. .
Includes bibliographical references and index
9781606495742 (pbk.)
Customer services--Data processing.
Service mining : framework and application / Wei-Lun Chang - New York : Business Expert Press, 2014 - xi, 104 p. : ill.; 23 cm. - Quantitative approaches to decision making collection . - Quantitative approaches to decision making collection. .
Includes bibliographical references and index
9781606495742 (pbk.)
Customer services--Data processing.