Total quality management and operational excellence : text with cases /
Oakland, John S.
Total quality management and operational excellence : text with cases / John S. Oakland - 4th ed. - New York : Routledge, 2014 - xxiv, 530 p. : ill. ; 26cm.
Includes bibliographical references and index
9780415635509
Total quality management
Total quality management and operational excellence : text with cases / John S. Oakland - 4th ed. - New York : Routledge, 2014 - xxiv, 530 p. : ill. ; 26cm.
Includes bibliographical references and index
9780415635509
Total quality management