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Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence /

Brown, Mark Graham

Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence / Mark Graham Brown - 18th ed. - Boca Raton : CRC Press , 2015 - xiv, 388 p. ; 28 cm.

Includes bibliographical references

ISBN: 9781439893821 (pbk.)

Subjects--Topical Terms:
Malcolm Baldrige National Quality Award
Total quality management--Awards--United States

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