Quality assurance : applying methodologies for launching new products, services, and customer satisfaction /

Stamatis, D. H.

Quality assurance : applying methodologies for launching new products, services, and customer satisfaction / D.H. Stamatis - Boca Raton : CRC Press, Taylor & Francis Group, 2016 - xxxv, 616 p. : ill. ; 24 cm.

Includes bibliographical references and index

9781498728683 (hbk.)


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