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Total value development : how to drive service innovation /

Hull, Frank M.

Total value development : how to drive service innovation / Frank M. Hull, Christopher David Storey - London : Imperial College Press, 2016 - xxxv, 371 p. : ill. ; 24 cm.

Includes index

ISBN: 9781783267132

Subjects--Topical Terms:
Total quality management
Value
Customer relations
Industrial management

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